Terms

Last updated 4 October 2026

Plain version: use Nylo, enjoy it, do not do anything illegal with it. It is made by one person and it is not perfect. Cancel whenever you want, and take your things with you.

Who makes this

Nylo is made by Shreyan Narula. Using the app means you are fine with what is written here.

What you can expect

You send Nylo a reel, a link or a note in a chat, and he keeps it. Later you ask him about it in your own words and he answers, showing you which save the answer came from. Give a bucket a date and he writes the steps for it and reminds you about them. He is right most of the time and he will sometimes be wrong, so please check anything that matters before you rely on it. He is a helper, not a guarantee.

Messaging Nylo on WhatsApp or Instagram

You can send Nylo a reel, a link or a note in a chat, and Nylo keeps it for you. A few things worth knowing:

Without an account, saves are kept for seven days and then deleted. Every reply from Nylo says so. A free account keeps them until you delete them.
The chats run on WhatsApp and Instagram, which belong to Meta. When Meta is down or changes its rules, Nylo cannot deliver, and that part is not mine to fix.
Nylo replies while you are in a conversation with it. Meta only allows a business to write for a day after your last message, so Nylo cannot chase you later.
Reels, links and notes are kept. A photo or a video you send is not stored, and Nylo tells you so in the chat.
There is no promise about how much you can save. If limits ever become necessary they will be said in the chat before they apply to you.

Your Nylo account

An account is free. It holds your name, your email and which chats are yours.
It is yours alone. The login link lands in your own chat, so do not forward it to anyone you would not hand your saves to.
One person, one account.
You can delete any save at any time, in the app, in the chat or on the web. To delete your whole account, open Settings in the app and choose Delete my account. Your account and everything in it go straight away, and you do not have to email anybody.
If an account is used to harm somebody or to break the law, I may close it.

What you should not do

Do not use Nylo to break the law or to store things you have no right to.
Do not try to pull the app apart, resell it, or pretend it is yours.

Community rules for Feedback

Feedback, in the app, is a public board. What you post there, words or a picture, can be read by everyone using Nylo, next to your first name. By posting you agree to these rules. There is no tolerance for breaking them.

Nothing hateful, harassing or threatening, towards anyone.
Nothing sexual, nothing violent or gory, and nothing that encourages self-harm.
Nothing illegal, nothing that is not yours to share, and no private details about other people.
No spam, scams or advertising.

Every post and picture is checked automatically before it goes up, and anything that breaks these rules is refused. Anyone can report a post or block its author from the post's menu. A post reported by three people is hidden at once, and every report is reviewed within 24 hours. Posts that break the rules are removed, and anyone who keeps breaking them loses the ability to post, or their account.

To report something urgently, email shreyan@heynylo.com.

Paying for it

Some parts of Nylo need a subscription, called Nylo Pro. If there is a free trial and you cancel before it ends, you pay nothing. Otherwise it renews until you cancel. Pro belongs to your account, so buying it in one place gives it to you everywhere you sign in.

Prices can change in future, and you will be told before that affects you.

Bought in the iPhone app

Everything about billing is handled by Apple. You can see, change or cancel your subscription in your Apple ID settings at any time, and refunds are Apple's to give.

For the iPhone app, these terms sit alongside Apple's standard licence for apps, the Licensed Application End User License Agreement. If the two ever disagree, Apple's wins.

Bought on the web

On app.heynylo.com the sale is made by Dodo Payments, an online reseller. Dodo Payments is the merchant of record for those orders: it takes the payment, works out any tax, and sends you the receipt. Your card details go to Dodo Payments and never reach Nylo.

You can cancel at any time at app.heynylo.com (open You, then My account, then Manage subscription), or by writing to shreyan@heynylo.com. Cancelling stops the next payment. Pro stays yours until the end of the time you have already paid for.

Refunds on the web

If you paid on the web and Nylo Pro is not for you, write to shreyan@heynylo.com within 14 days of that payment and you get it back in full. You do not have to say why. After 14 days a payment is not refunded, but you can still cancel and nothing more is taken. The refunds page says the same in one place.

Your things are yours

Whatever you save in Nylo belongs to you. It is kept on Nylo's server, against your account, so it comes back on any phone you sign in on. You can delete any of it at any time, in the app, in the chat or on the web, and you can delete the whole account from Settings in the app.

I do not sell it, share it or use it to advertise to you. WhatsApp saves are also scrambled before they are stored, so a stolen copy of the database would be useless. The privacy page spells out exactly what I can and cannot see.

Where it stands legally

Nylo is provided as it is. I have built it carefully and I test it properly, but I cannot promise it will never have a bug or never lose something. As far as the law allows, I am not liable for anything that follows from using it. Please keep your own copy of anything you truly cannot lose.

Stopping

You can delete the app whenever you like and everything in it goes with it. You can delete your saves and stop messaging Nylo whenever you like. If someone is using Nylo to cause harm, I may stop them using it.

Nylo is young and made by one person. If a part of it ever has to close, I will say so in the chat and on this site first, and give you a way to take your saves with you.

Changes

If these terms change, the date at the top changes with them.

Getting in touch

Email shreyan@heynylo.com.