Refunds and cancelling

Last updated 4 October 2026

Plain version: if you paid for Nylo Pro on the web and it is not for you, tell me within 14 days and you get your money back. You can cancel whenever you want.

Bought on the web

If you paid on the web, at app.heynylo.com, and Nylo Pro is not for you, write to shreyan@heynylo.com within 14 days of that payment and you get it back in full. You do not have to say why.

After 14 days a payment is not refunded, but you can still cancel and nothing more is taken.

The sale on the web is made by Dodo Payments, an online reseller and the merchant of record for those orders, so the refund is sent by Dodo Payments to the card or account you paid with.

The free trial

If there is a free trial and you cancel before it ends, you pay nothing, so there is nothing to refund.

Cancelling

You can cancel at any time at app.heynylo.com (open You, then My account, then Manage subscription), or by writing to me. Cancelling stops the next payment. Pro stays yours until the end of the time you have already paid for.

Bought in the iPhone app

Nylo Pro bought in the iPhone app is billed by Apple, so those refunds are Apple's to give. Ask for one at reportaproblem.apple.com. To cancel, open the iPhone Settings app, tap your name at the top, then Subscriptions.

Getting in touch

Email shreyan@heynylo.com. I read every message myself.

The rest of the rules are on the terms page.