Support
A real person answers. Usually within a day.
Something broken, confusing, or just annoying? Email shreyan@heynylo.com. It comes to me, not a helpdesk.
Nylo on WhatsApp and Instagram
How do I save something?
Send it to Nylo in the chat: share a reel, paste a link, or just type a note. Nylo puts a penguin on your message (a heart on Instagram, because that is the only reaction Instagram allows) and tells you it is saved.
The menu
Type heynylo in the chat. You get: see all your saves, your account, how to delete one thing, and delete everything. On Instagram there is one more row for what happens when you unsend something.
How long are my saves kept?
Seven days without an account. With a free account they are kept until you delete them. Every reply from Nylo tells you which one you are on.
How do I make an account?
Type heynylo, tap Make my account, then tap the link Nylo sends. Sign in there with Apple, Google or your email, and that chat joins your account. You can also sign in first, in the iPhone app or at app.heynylo.com, and join your chats from the You page. It is free, and it is what keeps your saves past seven days.
How do I log in later?
In the iPhone app or at app.heynylo.com, with Apple, Google or a code sent to your email. There is no password. From a chat, heynylo, then My account, sends a link that opens Nylo on the web. The link arrives in your own chat, which is how Nylo knows it is you. It works once, and for an hour.
Something says I logged in and it was not me
Tap That wasn't me on that message. Every browser is logged out at once. This happens if somebody else opened a login link of yours, so do not forward those links on.
Can I use WhatsApp and Instagram together?
Yes. In Nylo, on the web or in the app, open You and press Join beside the other one. Nylo shows a short code. Send that code to Nylo from that app. Both chats then share one account and one list of saves.
How do I delete one thing?
Swipe right on it in the chat and reply delete. Nylo asks first. You can also swipe on Nylo's own "Saved" reply, whichever is easier to find.
How do I delete everything?
Type heynylo and tap Delete everything. Nylo asks first. In Nylo, on the web or in the app, Settings has Delete all my saves, and Delete my account, which erases your name and email too.
I unsent a message on Instagram
Nylo asks whether to delete its copy too, the first time. After that it does whatever you chose. To change it, type heynylo and tap When I unsend.
Nylo did not reply
Give it a few seconds. If nothing comes back, send it again, and if it still does not answer, email me with roughly when you sent it. Nylo can only reply while you are in a conversation with it, so if you have not messaged in over a day, say hi first.
Can you see what I save?
Your WhatsApp saves are scrambled before they are stored, and nothing I use shows them to me. Instagram reels and links I can see, because those are public posts. Typed notes are never shown to me, on either app. The privacy page says exactly what I can and cannot see, including the parts that are not flattering.
The iPhone app
Where do I get it?
On the App Store, for iPhone. It is free to start.
The app is empty
Sign in with the same account your chat is connected to. Tap the penguin at the top right, then My account. Everything you have saved comes back once you are in.
My chat is not linked
Open the menu at the top right, tap Settings, then Connect. Nylo shows a short code. Send that code to him on WhatsApp or Instagram and the two are joined.
He will not answer my questions
Asking questions is part of Nylo Pro. There are 3 days free, and the price and how to cancel are on the screen before you pay.
How do I delete my account?
Open the menu at the top right, tap Settings, then "Delete my account". It removes the account and everything in it. No email to me needed.
I paid and it still says I have not
Open the menu at the top right, tap Settings, then tap "Restore purchases". Make sure you are signed in with the same Apple Account you bought it on. If it still will not budge, email me.
If you paid on the web: Pro belongs to the Nylo account you were signed in to when you paid, whatever email you typed at the checkout. Sign in to that account and open You, then My account. If it still says Free, email me with the receipt.
How do I cancel?
Where you bought it. If you bought Pro in the iPhone app: open the Settings app, tap your name at the top, then Subscriptions, then Nylo. Cancel there. It is Apple's screen, not mine, so I cannot do it for you.
If you bought Pro on the web: at app.heynylo.com open You, then My account, then Manage subscription. You can also email me and I will cancel it for you.
Get the app
Nylo is on the App Store for iPhone.